TechAdvisory.org

Technology Advice for Small Businesses

Tag: VoIP

Five tips to prevent VoIP eavesdropping

Eavesdropping is the intentional act of secretly listening in on a conversation, usually not for the best of intentions. Although today the act also includes VoIP telephone systems, it’s not a recent trend. As exemplified by the SIPtap attacks of 2007 and the Peskyspy trojans of 2009, cybercriminals have had their eye on VoIP ever… Continue reading Five tips to prevent VoIP eavesdropping

Five ways to avoid VoIP eavesdropping

With the recent headlines on cyber attacks via Voice-over-Internet-Protocol (VoIP) eavesdropping, the safety of your communication systems is clearly at risk. As cyber criminals constantly find new ways to infiltrate your business, now might be the right time to implement the proper defenses for your VoIP phone systems. Get the ball rolling with these following… Continue reading Five ways to avoid VoIP eavesdropping

Avoid VoIP eavesdropping with these tricks

As of late, eavesdropping has been making the headlines due to the surge in frequency. Making it an ideal time to review how well your Voice-over-Internet-Protocol (VoIP) phone systems are protected. However, this isn’t entirely new to VoIP, Vomit and Peskyspy are just some of the prolific VoIP eavesdropping attacks that have gained infamy since… Continue reading Avoid VoIP eavesdropping with these tricks

Be careful of ransomware-infested Skype ads

Since Skype is a free service for consumers, it generally has to rely on advertising to turn a profit. As a result, most users regularly see banner ads on the video calling interface. Recently, hackers have begun to exploit these advertisements by distributing fake ads that contain ransomware. If you’re an avid Skype user, here’s… Continue reading Be careful of ransomware-infested Skype ads

Fake Skype ads lead to ransomware attacks

Hackers have used Skype to conduct various phone scams; but this month, they have found a new way to exploit the popular video calling app. Ransomware, which has predominantly been distributed via email attachments and URL links, is now being delivered through fake Skype ads. The details below will help you avoid business-crippling ransomware. Initial… Continue reading Fake Skype ads lead to ransomware attacks

Ransomware traps Skype users with fake ads

Skype has made many improvements to become the go-to audio and video communication tool. But as more people turn to Skype to conduct their business, hackers are sure to follow. Recently, Skype has been plagued with fake Flash ads, which if triggered, lead to devastating ransomware infections. Read on below to find out how you… Continue reading Ransomware traps Skype users with fake ads

Personalizing service with video chat

Whether you’re a customer or a customer service agent, don’t you sometimes wish you could see the person you were talking to during a product or service issue resolution? Audio-only conversations can get the job done, but seeing the person at the other end of the line brings a whole new level of interaction that… Continue reading Personalizing service with video chat

Online video chat enhances customer service

More companies will launch online video chat as a customer service platform by 2018…and it’s about time. Businesses have never been more eager to please, thanks in part to customer service satisfaction scoring sites and apps, which is how competition got increasingly tough. The eventual integration of online video chat as a customer service platform… Continue reading Online video chat enhances customer service

Enhance customer service through video chat

Online video chat turns stiff customer service interactions into a more personal experience. Seeing the person you’re talking to makes for a more substantial conversation. With that in mind, businesses ought to integrate such a function if they want to make significant changes to the way they handle customer inquiries. Despite the obvious advantage, few… Continue reading Enhance customer service through video chat

Is WebRTC a worthwhile addition for you?

The VoIP industry is becoming increasingly hard to define. More and more are voice communications being made over internet connections, and sometimes you may not even realize you’re doing it. WebRTC is a newcomer to the internet-based telephony field. Read on to decide whether it’s for you. What is WebRTC? At its most basic, WebRTC… Continue reading Is WebRTC a worthwhile addition for you?

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