Technology Advice for Small Businesses

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A step-by-step guide to removing your data from an Android device for good

Before you sell, donate, trade in, or recycle an Android device, it needs to be properly wiped. Simply deleting files or performing a factory reset without encryption leaves data recoverable by anyone with the right software. Here’s how to properly wipe your Android device, step by step.

Step 1: Back up everything you want to keep

Before touching any settings, go through the device and identify everything worth saving. Android offers built-in backup to Google Drive, covering app data, call history, contacts, device settings, and SMS messages. Photos and videos are best handled through Google Photos or a manual transfer to a computer. For files not covered by automatic backup, check the Downloads folder, any app-specific storage you’ve used, and documents saved locally.

If you use a work device managed by your organization’s mobile device management (MDM) platform, consult your IT team before proceeding. Corporate MDM profiles sometimes handle data backup and remote wipe through a different process, and the steps below apply to personal or unmanaged devices.

Step 2: Encrypt the device

This step is what separates a thorough wipe from a surface-level one. Encryption converts all data on the device into a coded format that is unreadable without the correct decryption key. When you subsequently perform a factory reset, the encryption key is discarded along with the reset, making the underlying data unrecoverable even with forensic tools.

On most Android devices, encryption is enabled by default on Android 6.0 and later. To confirm or enable it, go to Settings and search for “Encryption,” or navigate to Settings > Security > Encryption and credentials. The process can take anywhere from 30 minutes to several hours depending on the amount of data stored, so keep the device plugged into power throughout.

Step 3: Perform a factory reset

With the backup complete and encryption confirmed, the factory reset removes all user data, accounts, and personal settings, returning the device to its out-of-box state. Find the option under Settings > General management or Settings > System, then look for Reset or Factory data reset. The exact path varies slightly by manufacturer and Android version, but the option is available on all Android devices.

Follow the on-screen prompts. The process typically takes 10 to 20 minutes and will restart the device when complete. Do not skip the final confirmation steps, as some devices offer options to retain certain data categories during the reset, which you do not want.

Step 4: Use a data erasure app for additional security

For devices that will be sold or donated rather than physically destroyed, adding a dedicated data erasure app provides an extra layer of assurance. These tools overwrite storage with random data using established algorithms, making recovery even less likely than encryption plus factory reset alone.

Look for apps with verified reviews and a clear description of the overwrite standard they use. Note that some require root access to function fully, which may affect warranty status. For most consumer and business scenarios, encryption plus factory reset is sufficient. Dedicated erasure apps are most appropriate when the device held highly sensitive data.

Step 5: Remove the SIM and SD cards

Before handing the device off, physically remove the SIM card and any microSD card. SIM cards retain account identifiers and, on some carriers, stored contacts. SD cards may contain photos, documents, or app data that the factory reset does not touch, since the reset typically addresses internal storage only.

If the SD card is being passed along with the device, wipe it separately using a computer. Formatting through Android’s storage settings is enough for most cases.

Step 6: Remote wipe as a fallback

If a device is lost or stolen before you complete the wipe process, Android’s Find My Device feature allows you to remotely erase all data as long as the device is powered on and connected to the internet. Visit myaccount.google.com/find-your-phone, sign in with the Google account linked to the device, select Factory Reset. The command executes immediately if the device is online, or queues until the next time it connects if it is currently offline.

Note that once the reset completes, the device’s location becomes unavailable, so this option is best used when you are certain recovery is no longer possible. For business devices managed through an MDM platform, remote wipe is typically available as an administrative function in the management console.

Managing Android devices across your organization requires a secure, standardized offboarding process. Our team can help you build a retirement workflow that protects your data at every step. Get in touch to learn more.

How to securely wipe an Android device before you sell, donate, or retire it

Replacing or retiring an Android phone or tablet feels like a simple upgrade until you consider what happens to the data still on the device. Photos, emails, saved passwords, business applications, and account credentials can all survive a basic factory reset if the device wasn’t properly prepared. This guide walks through each step of a thorough wipe, from backup to final disposal, so your data doesn’t follow the device out the door.

Step 1: Back up everything you want to keep

Before touching any settings, go through the device and identify everything worth saving. Android offers built-in backup to Google Drive, covering app data, call history, contacts, device settings, and SMS messages. Photos and videos are best handled through Google Photos or a manual transfer to a computer. For files not covered by automatic backup, check the Downloads folder, any app-specific storage you’ve used, and documents saved locally.

If you use a work device managed by your organization’s mobile device management (MDM) platform, consult your IT team before proceeding. Corporate MDM profiles sometimes handle data backup and remote wipe through a different process, and the steps below apply to personal or unmanaged devices.

Step 2: Encrypt the device

This step is what separates a thorough wipe from a surface-level one. Encryption converts all data on the device into a coded format that is unreadable without the correct decryption key. When you subsequently perform a factory reset, the encryption key is discarded along with the reset, making the underlying data unrecoverable even with forensic tools.

On most Android devices, encryption is enabled by default on Android 6.0 and later. To confirm or enable it, go to Settings and search for “Encryption,” or navigate to Settings > Security > Encryption and credentials. The process can take anywhere from 30 minutes to several hours depending on the amount of data stored, so keep the device plugged into power throughout.

Step 3: Perform a factory reset

With the backup complete and encryption confirmed, the factory reset removes all user data, accounts, and personal settings, returning the device to its out-of-box state. Find the option under Settings > General management or Settings > System, then look for Reset or Factory data reset. The exact path varies slightly by manufacturer and Android version, but the option is available on all Android devices.

Follow the on-screen prompts. The process typically takes 10 to 20 minutes and will restart the device when complete. Do not skip the final confirmation steps, as some devices offer options to retain certain data categories during the reset, which you do not want.

Step 4: Use a data erasure app for additional security

For devices that will be sold or donated rather than physically destroyed, adding a dedicated data erasure app provides an extra layer of assurance. These tools overwrite storage with random data using established algorithms, making recovery even less likely than encryption plus factory reset alone.

Look for apps with verified reviews and a clear description of the overwrite standard they use. Note that some require root access to function fully, which may affect warranty status. For most consumer and business scenarios, encryption plus factory reset is sufficient. Dedicated erasure apps are most appropriate when the device held highly sensitive data.

Step 5: Remove the SIM and SD cards

Before handing the device off, physically remove the SIM card and any microSD card. SIM cards retain account identifiers and, on some carriers, stored contacts. SD cards may contain photos, documents, or app data that the factory reset does not touch, since the reset typically addresses internal storage only.

If the SD card is being passed along with the device, wipe it separately using a computer. Formatting through Android’s storage settings is enough for most cases.

Step 6: Remote wipe as a fallback

If a device is lost or stolen before you complete the wipe process, Android’s Find My Device feature allows you to remotely erase all data as long as the device is powered on and connected to the internet. Visit myaccount.google.com/find-your-phone, sign in with the Google account linked to the device, select Factory Reset. The command executes immediately if the device is online, or queues until the next time it connects if it is currently offline.

Note that once the reset completes, the device’s location becomes unavailable, so this option is best used when you are certain recovery is no longer possible. For business devices managed through an MDM platform, remote wipe is typically available as an administrative function in the management console.

Managing Android devices across your organization requires a secure, standardized offboarding process. Our team can help you build a retirement workflow that protects your data at every step. Get in touch to learn more.

How to extend your iPhone’s battery life: Practical tips that actually work

iPhones are among the more power-hungry smartphones on the market, but they also give users substantial control over power consumption through settings that are easy to configure. These six adjustments can help you get more from each charge while supporting battery health in the long run.

1. Use Low Power Mode strategically

Low Power Mode is the single most effective tool for extending battery life quickly. When activated, it reduces screen brightness, limits background app activity, pauses automatic email fetching, shortens the auto-lock timer, and reduces some visual effects. Together, these changes can significantly extend battery life when you need to make a charge last.

To activate it, go to Settings > Battery > Low Power Mode, or add it to Control Center for one-tap access. The phone will offer to enable it automatically when battery drops to 20% and again at 10%, but activating it earlier when you know a charger won’t be available for a while is a smarter approach.

2. Reduce screen brightness

The display is one of the largest consumers of battery power on any smartphone, and the iPhone is no exception. Keeping screen brightness higher than the environment requires drains the battery faster without providing any benefit.

Pull down Control Center and drag the brightness slider to a comfortable minimum for your current lighting. For automatic adjustment, go to Settings > Accessibility > Display & Text Size and enable Auto-Brightness. This setting adjusts brightness based on ambient light readings from the phone’s sensors, ensuring the screen is never brighter than necessary. Note that Auto-Brightness is found under Accessibility rather than Display & Brightness, which can make it easy to overlook.

3. Turn off Wi-Fi when you’re away from known networks

Wi-Fi uses relatively little power when connected to a network, but the power cost increases when the phone is actively scanning for networks to join. In environments with many visible networks, or when moving between locations, your iPhone may keep searching for connections, gradually adding to overall power consumption.

If you will be somewhere without Wi-Fi for an extended period or simply don’t need it, disabling Wi-Fi through Control Center prevents your iPhone from continuing to search for available networks. At home or in the office, however, it’s best to leave Wi-Fi on: using a connected Wi-Fi network generally consumes less power than cellular data.

4. Disable cellular data when you don’t need it

In areas with weak or no cellular coverage, your iPhone may use more power as it searches for and maintains a cellular signal. Turning off cellular data through Settings > Cellular or Control Center can prevent apps and services from using cellular data, but it does not disable the cellular connection itself.

If you are in an area with poor reception and need to conserve battery, Airplane Mode is more effective because it disables the iPhone’s cellular connection entirely. This can be useful in basements, rural areas, or buildings with heavy shielding, where the phone may struggle to maintain a reliable signal.

5. Use Airplane Mode as a last resort

When your battery is critically low and a charger isn’t available, Airplane Mode offers a quick way to reduce wireless power consumption by disabling the cellular connection, Wi-Fi, and Bluetooth. This puts your iPhone into a lower-power state while keeping it on and available for offline use.

The trade-off is that cellular calls and data won’t work while Airplane Mode is active. However, you can re-enable Wi-Fi or Bluetooth after turning on Airplane Mode. For example, if you’re near a known Wi-Fi network, you can turn Wi-Fi back on while keeping the cellular connection disabled, allowing you to stay connected without relying on cellular service. To do this, turn on Airplane Mode in Control Center, then tap Wi-Fi to enable it again.

6. Protect long-term battery health

Battery capacity naturally declines over time, but your charging habits can affect how quickly that happens. Keeping the battery at or near 100% for extended periods can contribute to faster aging, particularly when the phone is regularly charged to full and left plugged in.

Apple’s Optimized Battery Charging feature is designed to help reduce this strain. Found under Settings > Battery > Charging > Optimized Battery Charging, it learns your usual charging routine and delays charging beyond 80% until shortly before you typically unplug your iPhone. Recent iPhone models running iOS 18 or later also offer an 80% Charge Limit, which sets a fixed maximum regardless of when you charge.

You can monitor your battery’s condition under Settings > Battery > Battery Health. Depending on your iPhone model and software version, this screen shows information such as maximum capacity, cycle count, manufacturing date, and first-use date. Checking these details occasionally can help you understand how your battery is aging and anticipate when a replacement may be worthwhile.

Make Apple device management easier for your organization. Whether you need help with configuration, policies, support, or procurement, our team works with businesses of all sizes to keep their Apple devices running smoothly. Get in touch to learn more.

iPhone battery draining too fast? These 6 adjustments can help

You can squeeze more time out of your iPhone battery with a few targeted changes. Adjust some settings once and keep a few simple habits in mind for those moments when you need your battery to last longer. These small changes can make every charge go further.

1. Use Low Power Mode strategically

Low Power Mode is the single most effective tool for extending battery life quickly. When activated, it reduces screen brightness, limits background app activity, pauses automatic email fetching, shortens the auto-lock timer, and reduces some visual effects. Together, these changes can significantly extend battery life when you need to make a charge last.

To activate it, go to Settings > Battery > Low Power Mode, or add it to Control Center for one-tap access. The phone will offer to enable it automatically when battery drops to 20% and again at 10%, but activating it earlier when you know a charger won’t be available for a while is a smarter approach.

2. Reduce screen brightness

The display is one of the largest consumers of battery power on any smartphone, and the iPhone is no exception. Keeping screen brightness higher than the environment requires drains the battery faster without providing any benefit.

Pull down Control Center and drag the brightness slider to a comfortable minimum for your current lighting. For automatic adjustment, go to Settings > Accessibility > Display & Text Size and enable Auto-Brightness. This setting adjusts brightness based on ambient light readings from the phone’s sensors, ensuring the screen is never brighter than necessary. Note that Auto-Brightness is found under Accessibility rather than Display & Brightness, which can make it easy to overlook.

3. Turn off Wi-Fi when you’re away from known networks

Wi-Fi uses relatively little power when connected to a network, but the power cost increases when the phone is actively scanning for networks to join. In environments with many visible networks, or when moving between locations, your iPhone may keep searching for connections, gradually adding to overall power consumption.

If you will be somewhere without Wi-Fi for an extended period or simply don’t need it, disabling Wi-Fi through Control Center prevents your iPhone from continuing to search for available networks. At home or in the office, however, it’s best to leave Wi-Fi on: using a connected Wi-Fi network generally consumes less power than cellular data.

4. Disable cellular data when you don’t need it

In areas with weak or no cellular coverage, your iPhone may use more power as it searches for and maintains a cellular signal. Turning off cellular data through Settings > Cellular or Control Center can prevent apps and services from using cellular data, but it does not disable the cellular connection itself.

If you are in an area with poor reception and need to conserve battery, Airplane Mode is more effective because it disables the iPhone’s cellular connection entirely. This can be useful in basements, rural areas, or buildings with heavy shielding, where the phone may struggle to maintain a reliable signal.

5. Use Airplane Mode as a last resort

When your battery is critically low and a charger isn’t available, Airplane Mode offers a quick way to reduce wireless power consumption by disabling the cellular connection, Wi-Fi, and Bluetooth. This puts your iPhone into a lower-power state while keeping it on and available for offline use.

The trade-off is that cellular calls and data won’t work while Airplane Mode is active. However, you can re-enable Wi-Fi or Bluetooth after turning on Airplane Mode. For example, if you’re near a known Wi-Fi network, you can turn Wi-Fi back on while keeping the cellular connection disabled, allowing you to stay connected without relying on cellular service. To do this, turn on Airplane Mode in Control Center, then tap Wi-Fi to enable it again.

6. Protect long-term battery health

Battery capacity naturally declines over time, but your charging habits can affect how quickly that happens. Keeping the battery at or near 100% for extended periods can contribute to faster aging, particularly when the phone is regularly charged to full and left plugged in.

Apple’s Optimized Battery Charging feature is designed to help reduce this strain. Found under Settings > Battery > Charging > Optimized Battery Charging, it learns your usual charging routine and delays charging beyond 80% until shortly before you typically unplug your iPhone. Recent iPhone models running iOS 18 or later also offer an 80% Charge Limit, which sets a fixed maximum regardless of when you charge.

You can monitor your battery’s condition under Settings > Battery > Battery Health. Depending on your iPhone model and software version, this screen shows information such as maximum capacity, cycle count, manufacturing date, and first-use date. Checking these details occasionally can help you understand how your battery is aging and anticipate when a replacement may be worthwhile.

Make Apple device management easier for your organization. Whether you need help with configuration, policies, support, or procurement, our team works with businesses of all sizes to keep their Apple devices running smoothly. Get in touch to learn more.

6 settings that help your iPhone battery last longer

Getting through the day on a single iPhone charge often comes down to how you use your battery. Which settings can you adjust to reduce power consumption and extend the time between charges? The tips below cover some of the most effective ways to save battery, from quick toggles that take seconds to longer-term habits that help protect battery health.

1. Use Low Power Mode strategically

Low Power Mode is the single most effective tool for extending battery life quickly. When activated, it reduces screen brightness, limits background app activity, pauses automatic email fetching, shortens the auto-lock timer, and reduces some visual effects. Together, these changes can significantly extend battery life when you need to make a charge last.

To activate it, go to Settings > Battery > Low Power Mode, or add it to Control Center for one-tap access. The phone will offer to enable it automatically when battery drops to 20% and again at 10%, but activating it earlier when you know a charger won’t be available for a while is a smarter approach.

2. Reduce screen brightness

The display is one of the largest consumers of battery power on any smartphone, and the iPhone is no exception. Keeping screen brightness higher than the environment requires drains the battery faster without providing any benefit.

Pull down Control Center and drag the brightness slider to a comfortable minimum for your current lighting. For automatic adjustment, go to Settings > Accessibility > Display & Text Size and enable Auto-Brightness. This setting adjusts brightness based on ambient light readings from the phone’s sensors, ensuring the screen is never brighter than necessary. Note that Auto-Brightness is found under Accessibility rather than Display & Brightness, which can make it easy to overlook.

3. Turn off Wi-Fi when you’re away from known networks

Wi-Fi uses relatively little power when connected to a network, but the power cost increases when the phone is actively scanning for networks to join. In environments with many visible networks, or when moving between locations, your iPhone may keep searching for connections, gradually adding to overall power consumption.

If you will be somewhere without Wi-Fi for an extended period or simply don’t need it, disabling Wi-Fi through Control Center prevents your iPhone from continuing to search for available networks. At home or in the office, however, it’s best to leave Wi-Fi on: using a connected Wi-Fi network generally consumes less power than cellular data.

4. Disable cellular data when you don’t need it

In areas with weak or no cellular coverage, your iPhone may use more power as it searches for and maintains a cellular signal. Turning off cellular data through Settings > Cellular or Control Center can prevent apps and services from using cellular data, but it does not disable the cellular connection itself.

If you are in an area with poor reception and need to conserve battery, Airplane Mode is more effective because it disables the iPhone’s cellular connection entirely. This can be useful in basements, rural areas, or buildings with heavy shielding, where the phone may struggle to maintain a reliable signal.

5. Use Airplane Mode as a last resort

When your battery is critically low and a charger isn’t available, Airplane Mode offers a quick way to reduce wireless power consumption by disabling the cellular connection, Wi-Fi, and Bluetooth. This puts your iPhone into a lower-power state while keeping it on and available for offline use.

The trade-off is that cellular calls and data won’t work while Airplane Mode is active. However, you can re-enable Wi-Fi or Bluetooth after turning on Airplane Mode. For example, if you’re near a known Wi-Fi network, you can turn Wi-Fi back on while keeping the cellular connection disabled, allowing you to stay connected without relying on cellular service. To do this, turn on Airplane Mode in Control Center, then tap Wi-Fi to enable it again.

6. Protect long-term battery health

Battery capacity naturally declines over time, but your charging habits can affect how quickly that happens. Keeping the battery at or near 100% for extended periods can contribute to faster aging, particularly when the phone is regularly charged to full and left plugged in.

Apple’s Optimized Battery Charging feature is designed to help reduce this strain. Found under Settings > Battery > Charging > Optimized Battery Charging, it learns your usual charging routine and delays charging beyond 80% until shortly before you typically unplug your iPhone. Recent iPhone models running iOS 18 or later also offer an 80% Charge Limit, which sets a fixed maximum regardless of when you charge.

You can monitor your battery’s condition under Settings > Battery > Battery Health. Depending on your iPhone model and software version, this screen shows information such as maximum capacity, cycle count, manufacturing date, and first-use date. Checking these details occasionally can help you understand how your battery is aging and anticipate when a replacement may be worthwhile.

Make Apple device management easier for your organization. Whether you need help with configuration, policies, support, or procurement, our team works with businesses of all sizes to keep their Apple devices running smoothly. Get in touch to learn more.

One user, multiple numbers: An admin guide to Teams Phone multiline calling

Microsoft Teams Phone now has a capability many organizations have been waiting for: the ability for a single user to manage and call from multiple assigned phone numbers directly within the Teams mobile app. Rolled out in late July 2026, this feature closes a meaningful gap between what Teams Phone could do on desktop and what was available on iOS and Android. Here is what the change involves and what IT administrators should do in response.

What the feature actually does

Previously, Teams Phone multiline functionality existed on desktop but was not fully available on the Teams mobile app. With this update, users who have been assigned multiple phone numbers in Teams Phone can now see and manage all their assigned lines within the Calls area of Teams mobile. When placing a call from the dial pad, users can select which number to call from before dialing. When returning a call from their call history, they can choose the line to use.
A unified call history is available across all assigned lines, with the ability to filter by specific number. This makes it easier for users to manage calls from different numbers for different roles, regions, or business entities, since they no longer need to track separate call logs or switch between devices or profiles.
The feature is available on iOS and Android and applies to users who already have multiple phone numbers in Teams Phone. No configuration changes are required for the feature to become available after rollout; it extends existing Teams Phone assignments rather than introducing a new provisioning requirement.

Who this affects

The update applies to organizations using Teams Phone and specifically to users assigned more than one phone number. Common scenarios include employees who manage a direct number alongside a shared team line, sales or customer service staff who handle calls for multiple territories or product lines from the same device, and administrators or executives whose role requires availability on both a personal direct number and a department number.
Users with a single assigned number will not see any change in their experience. The multiline interface only appears when more than one number is active on an account.

IT admin checklist: What to review after rollout

Administrators should use the rollout as an opportunity to review several areas that directly affect call management and regulatory compliance.

1. Review which users currently have multiple phone numbers assigned.

The Teams admin center provides this view under Users > Manage users, where phone number assignments are visible per account. Some users may have accumulated multiple numbers over time without using more than one. The rollout is an opportunity to clean up assignments and ensure each number in use has a clear business purpose.
2. Verify emergency address configuration for every assigned number.

Each phone number active in Teams Phone should have a valid emergency address linked to it. This is a regulatory requirement in most jurisdictions, and numbers added to accounts without a complete address can create compliance gaps. The Teams admin center flags numbers without emergency addresses; fix these before they become a problem during an actual emergency call.
3. Confirm that number assignments reflect current organizational structure.

Staff changes, role transitions, and department reorganizations can leave phone number assignments misaligned with current roles. A post-rollout review is a good opportunity to update those assignments, particularly when users still have numbers tied to projects or positions that have since ended.

The broader context: Teams Phone on mobile

This update continues Teams Phone’s move toward greater parity between desktop and mobile calling. For organizations that rely on Teams Phone for business calls, a consistent experience across devices matters. Employees expect to manage calls from their phones as easily as they do from their desks, especially when they use multiple numbers. Closing these functional gaps allows teams to stay fully connected and reachable without sacrificing administrative control or security.

For help reviewing Teams Phone assignments, configuring emergency addresses, or getting the most out of your Microsoft Teams environment, contact us. Our team can handle the admin work and keep your communications infrastructure running correctly.

Multiline calling in Microsoft Teams: A practical guide for IT administrators

Teams Phone has supported multiple assigned phone numbers for some time, but mobile users have had limited access to that functionality. A Microsoft 365 update that rolled out from late July through mid-August 2026 extends full multiline capability to Teams mobile on iOS and Android, bringing mobile users in line with the desktop experience. This guide covers what changes and what IT administrators should verify post-rollout.

What the feature actually does

Previously, Teams Phone multiline functionality existed on desktop but was not fully available on the Teams mobile app. With this update, users who have been assigned multiple phone numbers in Teams Phone can now see and manage all their assigned lines within the Calls area of Teams mobile. When placing a call from the dial pad, users can select which number to call from before dialing. When returning a call from their call history, they can choose the line to use.
A unified call history is available across all assigned lines, with the ability to filter by specific number. This makes it easier for users to manage calls from different numbers for different roles, regions, or business entities, since they no longer need to track separate call logs or switch between devices or profiles.
The feature is available on iOS and Android and applies to users who already have multiple phone numbers in Teams Phone. No configuration changes are required for the feature to become available after rollout; it extends existing Teams Phone assignments rather than introducing a new provisioning requirement.

Who this affects

The update applies to organizations using Teams Phone and specifically to users assigned more than one phone number. Common scenarios include employees who manage a direct number alongside a shared team line, sales or customer service staff who handle calls for multiple territories or product lines from the same device, and administrators or executives whose role requires availability on both a personal direct number and a department number.
Users with a single assigned number will not see any change in their experience. The multiline interface only appears when more than one number is active on an account.

IT admin checklist: What to review after rollout

Administrators should use the rollout as an opportunity to review several areas that directly affect call management and regulatory compliance.

1. Review which users currently have multiple phone numbers assigned.

The Teams admin center provides this view under Users > Manage users, where phone number assignments are visible per account. Some users may have accumulated multiple numbers over time without using more than one. The rollout is an opportunity to clean up assignments and ensure each number in use has a clear business purpose.
2. Verify emergency address configuration for every assigned number.

Each phone number active in Teams Phone should have a valid emergency address linked to it. This is a regulatory requirement in most jurisdictions, and numbers added to accounts without a complete address can create compliance gaps. The Teams admin center flags numbers without emergency addresses; fix these before they become a problem during an actual emergency call.
3. Confirm that number assignments reflect current organizational structure.

Staff changes, role transitions, and department reorganizations can leave phone number assignments misaligned with current roles. A post-rollout review is a good opportunity to update those assignments, particularly when users still have numbers tied to projects or positions that have since ended.

The broader context: Teams Phone on mobile

This update continues Teams Phone’s move toward greater parity between desktop and mobile calling. For organizations that rely on Teams Phone for business calls, a consistent experience across devices matters. Employees expect to manage calls from their phones as easily as they do from their desks, especially when they use multiple numbers. Closing these functional gaps allows teams to stay fully connected and reachable without sacrificing administrative control or security.

For help reviewing Teams Phone assignments, configuring emergency addresses, or getting the most out of your Microsoft Teams environment, contact us. Our team can handle the admin work and keep your communications infrastructure running correctly.

Teams Phone multiline calling: What IT admins need to know

As of July 2026, Microsoft Teams Phone supports multiple phone lines in the Teams mobile app for iOS and Android. Users assigned more than one number can now choose which line to use when placing calls, view a unified call history that can be filtered by line, and manage calls across all their assigned numbers from a single mobile interface. The feature is enabled automatically, but IT administrators should review a few key areas following the rollout.

What the feature actually does

Previously, Teams Phone multiline functionality existed on desktop but was not fully available on the Teams mobile app. With this update, users who have been assigned multiple phone numbers in Teams Phone can now see and manage all their assigned lines within the Calls area of Teams mobile. When placing a call from the dial pad, users can select which number to call from before dialing. When returning a call from their call history, they can choose the line to use.
A unified call history is available across all assigned lines, with the ability to filter by specific number. This makes it easier for users to manage calls from different numbers for different roles, regions, or business entities, since they no longer need to track separate call logs or switch between devices or profiles.
The feature is available on iOS and Android and applies to users who already have multiple phone numbers in Teams Phone. No configuration changes are required for the feature to become available after rollout; it extends existing Teams Phone assignments rather than introducing a new provisioning requirement.

Who this affects

The update applies to organizations using Teams Phone and specifically to users assigned more than one phone number. Common scenarios include employees who manage a direct number alongside a shared team line, sales or customer service staff who handle calls for multiple territories or product lines from the same device, and administrators or executives whose role requires availability on both a personal direct number and a department number.
Users with a single assigned number will not see any change in their experience. The multiline interface only appears when more than one number is active on an account.

IT admin checklist: What to review after rollout

Administrators should use the rollout as an opportunity to review several areas that directly affect call management and regulatory compliance.

1. Review which users currently have multiple phone numbers assigned.

The Teams admin center provides this view under Users > Manage users, where phone number assignments are visible per account. Some users may have accumulated multiple numbers over time without using more than one. The rollout is an opportunity to clean up assignments and ensure each number in use has a clear business purpose.
2. Verify emergency address configuration for every assigned number.

Each phone number active in Teams Phone should have a valid emergency address linked to it. This is a regulatory requirement in most jurisdictions, and numbers added to accounts without a complete address can create compliance gaps. The Teams admin center flags numbers without emergency addresses; fix these before they become a problem during an actual emergency call.
3. Confirm that number assignments reflect current organizational structure.

Staff changes, role transitions, and department reorganizations can leave phone number assignments misaligned with current roles. A post-rollout review is a good opportunity to update those assignments, particularly when users still have numbers tied to projects or positions that have since ended.

The broader context: Teams Phone on mobile

This update continues Teams Phone’s move toward greater parity between desktop and mobile calling. For organizations that rely on Teams Phone for business calls, a consistent experience across devices matters. Employees expect to manage calls from their phones as easily as they do from their desks, especially when they use multiple numbers. Closing these functional gaps allows teams to stay fully connected and reachable without sacrificing administrative control or security.

For help reviewing Teams Phone assignments, configuring emergency addresses, or getting the most out of your Microsoft Teams environment, contact us. Our team can handle the admin work and keep your communications infrastructure running correctly.

Windows keyboard shortcuts worth learning: Snap, taskbar, task view, and more

Most Windows users rely on a handful of shortcuts — typically copy, paste, and undo — and leave a long list of more useful combinations untouched. That means they’re missing out on shortcuts that can make built-in features such as window management, virtual desktops, and taskbar navigation significantly faster to use. They take only minutes to learn but can save considerable time over the course of a workday.

Snap: Arrange windows without the mouse

Snap is one of the most practical multitasking features in Windows, allowing you to place two to four windows side by side on the screen for easy comparison or parallel work. Rather than dragging windows to the edges of the screen manually, keyboard shortcuts make the process instant.

Pressing Windows Key + Left snaps the current window to the left half of the screen; Windows Key + Right snaps it to the right half. On Windows 11, two additional shortcuts extend this to quarters: Windows Key + Alt + Up snaps the current window to the top half of a side (useful after snapping left or right first), and Windows Key + Alt + Down snaps it to the bottom half. Once a window is snapped to one side, pressing Windows Key + Up or Down moves it to a corner of the screen, so you can tile four windows without touching the mouse.

Snap makes it easy to review a document alongside a browser, comparing two spreadsheets, or writing in one window while referencing another. It eliminates the time spent manually sizing and positioning windows.

Taskbar shortcuts: Open and switch apps without clicking

The Windows taskbar is a faster navigation tool than most people realize when combined with keyboard shortcuts. Windows Key + T cycles through all open and pinned apps on the taskbar, letting you move focus between them without using the mouse.

More useful still: Windows Key + a number key opens the app pinned to the corresponding position on the taskbar. If the app is already running, the shortcut switches focus to it. Windows Key + Shift + the same number starts a new instance of that app, even if one is already open. For anyone who pins their most-used applications in a consistent order, these shortcuts can replace most mouse clicks on the taskbar entirely.

Task View: See everything open at once

Task View provides a full overview of every open window and browser tab, organized by the desktop they belong to. When you have multiple windows open, it lets you quickly locate and switch to the one you need without cycling through them one at a time. 

Windows Key + Tab opens the full Task View interface, showing thumbnails of all open windows on the current desktop. Alt + Tab provides a quicker way to switch between open windows and tabs across all desktops, using a thumbnail-based switcher. Holding Alt and pressing Tab repeatedly cycles through open windows; releasing the keys activates the selected window. Ctrl + Alt + Tab works similarly, but keeps the thumbnail panel on screen after you release the keys, letting you select using arrow keys or a click rather than timing your key release.

Virtual desktops: Separate contexts without separate computers

Virtual desktops let you create multiple independent workspaces on a single machine, each with its own set of open windows and applications. A common approach is to dedicate one desktop to work applications and another to reference materials or personal tasks, keeping the two contexts separate without closing anything.

Windows Key + Ctrl + D creates a new virtual desktop. Windows Key + Ctrl + Left or Right switches between desktops in either direction. Windows Key + Ctrl + F4 closes the current virtual desktop; any windows open on it are moved to the adjacent desktop rather than closed.

A few more worth knowing

Several general-purpose shortcuts are worth adding to your toolkit. Windows Key + D minimizes all open windows and shows the desktop; press it again to restore them. Windows Key + L locks the computer immediately, which is useful when stepping away from your workstation. Windows Key + V opens your clipboard history, allowing you to access recently copied items instead of being limited to the most recent one. Windows Key + Period opens the emoji and special character panel, making it easy to insert symbols, accented characters, and other special characters without searching for them manually.

You don’t need to memorize all of these at once. Add one or two shortcuts to your daily habits each week, and within a month, you’ll have built a noticeably faster Windows workflow.

If you’re looking for more ways to help your team get more out of Windows and the tools they use every day, get in touch with us. Our specialists can provide practical training and configuration support across your Microsoft environment.

Stop reaching for the mouse: Save time with these Windows keyboard shortcuts

The time it takes to reach for a mouse, find the cursor, navigate to a button, and click adds up quickly across a workday. Luckily, Windows 10 and 11 include keyboard shortcuts that handle window snapping, taskbar navigation, and desktop management in a single keypress. Here are the ones worth committing to memory.

Snap: Arrange windows without the mouse

Snap is one of the most practical multitasking features in Windows, allowing you to place two to four windows side by side on the screen for easy comparison or parallel work. Rather than dragging windows to the edges of the screen manually, keyboard shortcuts make the process instant.

Pressing Windows Key + Left snaps the current window to the left half of the screen; Windows Key + Right snaps it to the right half. On Windows 11, two additional shortcuts extend this to quarters: Windows Key + Alt + Up snaps the current window to the top half of a side (useful after snapping left or right first), and Windows Key + Alt + Down snaps it to the bottom half. Once a window is snapped to one side, pressing Windows Key + Up or Down moves it to a corner of the screen, so you can tile four windows without touching the mouse.

Snap makes it easy to review a document alongside a browser, comparing two spreadsheets, or writing in one window while referencing another. It eliminates the time spent manually sizing and positioning windows.

Taskbar shortcuts: Open and switch apps without clicking

The Windows taskbar is a faster navigation tool than most people realize when combined with keyboard shortcuts. Windows Key + T cycles through all open and pinned apps on the taskbar, letting you move focus between them without using the mouse.

More useful still: Windows Key + a number key opens the app pinned to the corresponding position on the taskbar. If the app is already running, the shortcut switches focus to it. Windows Key + Shift + the same number starts a new instance of that app, even if one is already open. For anyone who pins their most-used applications in a consistent order, these shortcuts can replace most mouse clicks on the taskbar entirely.

Task View: See everything open at once

Task View provides a full overview of every open window and browser tab, organized by the desktop they belong to. When you have multiple windows open, it lets you quickly locate and switch to the one you need without cycling through them one at a time. 

Windows Key + Tab opens the full Task View interface, showing thumbnails of all open windows on the current desktop. Alt + Tab provides a quicker way to switch between open windows and tabs across all desktops, using a thumbnail-based switcher. Holding Alt and pressing Tab repeatedly cycles through open windows; releasing the keys activates the selected window. Ctrl + Alt + Tab works similarly, but keeps the thumbnail panel on screen after you release the keys, letting you select using arrow keys or a click rather than timing your key release.

Virtual desktops: Separate contexts without separate computers

Virtual desktops let you create multiple independent workspaces on a single machine, each with its own set of open windows and applications. A common approach is to dedicate one desktop to work applications and another to reference materials or personal tasks, keeping the two contexts separate without closing anything.

Windows Key + Ctrl + D creates a new virtual desktop. Windows Key + Ctrl + Left or Right switches between desktops in either direction. Windows Key + Ctrl + F4 closes the current virtual desktop; any windows open on it are moved to the adjacent desktop rather than closed.

A few more worth knowing

Several general-purpose shortcuts are worth adding to your toolkit. Windows Key + D minimizes all open windows and shows the desktop; press it again to restore them. Windows Key + L locks the computer immediately, which is useful when stepping away from your workstation. Windows Key + V opens your clipboard history, allowing you to access recently copied items instead of being limited to the most recent one. Windows Key + Period opens the emoji and special character panel, making it easy to insert symbols, accented characters, and other special characters without searching for them manually.

You don’t need to memorize all of these at once. Add one or two shortcuts to your daily habits each week, and within a month, you’ll have built a noticeably faster Windows workflow.

If you’re looking for more ways to help your team get more out of Windows and the tools they use every day, get in touch with us. Our specialists can provide practical training and configuration support across your Microsoft environment.